At City Style, we prioritize customer satisfaction and strive to provide a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully:

Eligibility for Refund

Clothing

Items must be returned in their original condition, unused, and with all tags attached.

Refund requests must be made within 7 days of receiving the item.

Electronics & Mobile Phones

Items must be returned in their original packaging, with all accessories, manuals, and warranty cards intact.

Refund requests must be made within 10 days of receiving the product.

Products showing signs of damage, mishandling, or misuse will not be eligible for a refund.

Non-Refundable Items

Gift cards and vouchers.

Items purchased during a clearance or final sale.

Products with visible signs of wear, alteration, or damage due to customer mishandling.

How to Request a Refund?

Contact Us:

Reach out to our support team at info@citystyle.live and 7209400201 with your order number and details of the issue.

Initiate Return:

Pack the item securely in its original packaging.

Ship it to the return address provided by our support team.

Inspection & Approval:

Once the returned item is received, it will be inspected.

If approved, the refund process will be initiated within 5-7 business days.

Refund Method

Refunds will be processed using the same payment method used during the purchase.

If you used a credit/debit card, it may take an additional 7-10 business days for the refund to reflect in your account.

Important Notes

Shipping fees are non-refundable unless the return is due to a product defect or error on our part.

For cash-on-delivery (COD) orders, refunds will be issued as store credit or bank transfer.

For further assistance, please contact us at info@citystyle.live or call us at 7209400201.

We appreciate your trust in City Style and are committed to resolving any issues promptly!