City Style Return Policy

1. Introduction

City Style strives to provide a hassle-free shopping experience to its customers. If you are not completely satisfied with your purchase, our return policy ensures a simple and efficient process.

2. Eligibility for Returns

Products can be returned within 7 days from the date of delivery.

Items must be unused, unworn, and in their original packaging with all tags intact.

Certain items, such as undergarments, swimwear, and clearance items, are non-returnable for hygiene reasons.

Electronics and mobile phones are eligible for returns only if they are defective, damaged, or not as described.

3. Non-Returnable Products

Customized or personalized items.

Products purchased under "Final Sale" or promotional offers (unless defective).

Damages caused by misuse, mishandling, or unauthorized repairs.

4. Return Process

Initiate a Return: Contact our customer service team via email or through the "Return Request" feature on our website/app.

Approval: Once approved, you will receive instructions for returning the product.

Return Shipping:

For damaged or defective items, City Style will cover the return shipping costs.

For other reasons, customers will bear the shipping costs.

Inspection: Once the product is received, it will be inspected for eligibility.

Refund/Exchange:

Refunds will be processed to the original payment method within 5-7 business days after approval.

Exchanges will be shipped within 3-5 business days of approval.

5. Refund Policy

Refunds for COD (Cash on Delivery) orders will be issued as store credits or bank transfers.

Shipping charges are non-refundable unless the product is defective or the wrong item was delivered.

6. Contact Us

For any queries or assistance, contact our customer care team:

Email: info@citystyle.live

Phone: +91-7209400201

Chat: Available on the website/app

7. Important Notes

Ensure that you securely pack the item to avoid damage during transit.

Returns may be denied if the product does not meet the return criteria.

City Style reserves the right to update this policy at any time without prior notice.

Let me know if you’d like to modify or add anything specific!